HOTEL POLICIES
SMOKE FREE POLICY: doc:Smokefreepolicy/2011
All Seasons Inn & Suites is dedicated to providing a healthy, comfortable, and productive work environment for our Guests and employees. The All Seasons Inn & Suites does not allow smoking in the building and all guest rooms are designated non-smoking accommodations. The Smoke-Free policy also allows All Seasons Inn & Suites to better accommodate the increasing numbers of Guests who request non-smoking hotel rooms. The only way to provide this environment for Guests is to not allow smoking within the hotel. Guests are reminded of the Smoke-Free policy upon booking and check-in. If it is determined that a guest has smoked in a room, a minimum $200.00 room recovery fee will be charged to cover the costs of cleaning and restoring the room to a smoke-free condition. Although smoking is not permitted by guests within the hotel building, guests who smoke are permitted to do so outside the building, 50 feet from any entrance, a/c unit, or window. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.
NO-COOKING: doc/cooking policy/revised2011
The safety of our guests, staff, and this facility is extremely important to us. All Seasons Inn & Suites does not allow cooking in our rooms at any time. The use of hot plates, crock pots, toaster ovens, water heaters, etc. is strictly prohibited. A minimum fee of $200.00 will be charged for cooking in a room. A microwave is available for all guests to use in our breakfast area. The breakfast area is available twenty-four (24) hours. Coffee is also available twenty-four (24) hours in the breakfast area. Please contact us directly if you have any questions.
RESERVATION & CANCELLATION POLICY:doc:CancellationPolicy/Revised 05/10
GUARANTEED RESERVATIONS: Rooms held with a credit card will be guaranteed for the scheduled arrival date up to Check-out time (11:00 a.m.) the following morning. All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.
DIRECT BILL RESERVATIONS: Reservations must be cancelled twenty-four (24 hours), hotel time, prior to arrival date in order to avoid a one (1) night full room charge, plus tax. All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.
CANCELLATION: Reservations must be cancelled twenty-four (24 hours), hotel time, prior to the arrival date in order to avoid a one (1) night full room cancellation fee. All Seasons Inn & Suites is not responsible for weather conditions or personal emergencies. If reservations are cancelled less than 24 hours before the arrival date, your credit card will be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged.
NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
GROUP RESERVATIONS: Large group/Block reservations must be cancelled one (1) week prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved.
RIGHT TO REFUSE SERVICE: All Seasons Inn & Suites is privately owned and operated. We reserve the right to refuse service to anyone for any reason (s) that does not violate Federal or State laws. Although we strive to provide safe and secure accommodations, we will not be responsible for accidents or injury to guests or loss of valuables of any kind. We also reserve the right to charge for theft, damage, smoking, excessive cleaning, undeclared pet/pet damage fees and evict violators of policies without refund. Guests who cannot behave will not be allowed to stay.
DO-NOT DISTURB: doc/donotdisturbpolicy/revised2010
Although our Housekeeping Staff will honor one day of a guest’s placement of a “DO NOT DISTURB” sign, the Housekeeping Staff is required to enter the room on subsequent days (during each 24 hour period) to clean the room, check for safety, and verify the condition of the room. It is important to maintain the cleanliness of each room at all times so that dirt and stains are addressed as soon as possible, water spots/soap scum does not build up in the showers, and every guest has a clean and safe room. We apologize for any inconvenience. Please contact Front Desk if you are a “Day Sleeper”, are in the room due to illness, or need a late check-out.
LINEN CHANGING: doc/linenchangingpolicy/revised2010
Your comfort is very important to us. Our Housekeepers want to do their very best for you. For guests staying multiples nights, bed linen is changed on a rotation schedule. Cases changed the first night, entire bed linen the second night, and then repeated. Used towels are exchanged for fresh towels daily. If too many personal items left on a bed prohibit the Housekeepers from changing your linen, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
2012 LOST & FOUND LOST:
If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.
FOUND:
All Seasons Inn & Suites is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found.
RETURN:
We would be happy to return your lost item(s) to you by United States Postal Service. Sorry, no UPS or FED EX deliveries. Your credit card will be charged postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. All Seasons Inn & Suites is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777 .
UNCLAIMED ITEMS/NO CONTACT: Items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by All Seasons Inn & Suites.
All Seasons Inn & Suites is dedicated to providing a healthy, comfortable, and productive work environment for our Guests and employees. The All Seasons Inn & Suites does not allow smoking in the building and all guest rooms are designated non-smoking accommodations. The Smoke-Free policy also allows All Seasons Inn & Suites to better accommodate the increasing numbers of Guests who request non-smoking hotel rooms. The only way to provide this environment for Guests is to not allow smoking within the hotel. Guests are reminded of the Smoke-Free policy upon booking and check-in. If it is determined that a guest has smoked in a room, a minimum $200.00 room recovery fee will be charged to cover the costs of cleaning and restoring the room to a smoke-free condition. Although smoking is not permitted by guests within the hotel building, guests who smoke are permitted to do so outside the building, 50 feet from any entrance, a/c unit, or window. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.
NO-COOKING: doc/cooking policy/revised2011
The safety of our guests, staff, and this facility is extremely important to us. All Seasons Inn & Suites does not allow cooking in our rooms at any time. The use of hot plates, crock pots, toaster ovens, water heaters, etc. is strictly prohibited. A minimum fee of $200.00 will be charged for cooking in a room. A microwave is available for all guests to use in our breakfast area. The breakfast area is available twenty-four (24) hours. Coffee is also available twenty-four (24) hours in the breakfast area. Please contact us directly if you have any questions.
RESERVATION & CANCELLATION POLICY:doc:CancellationPolicy/Revised 05/10
GUARANTEED RESERVATIONS: Rooms held with a credit card will be guaranteed for the scheduled arrival date up to Check-out time (11:00 a.m.) the following morning. All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.
DIRECT BILL RESERVATIONS: Reservations must be cancelled twenty-four (24 hours), hotel time, prior to arrival date in order to avoid a one (1) night full room charge, plus tax. All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.
CANCELLATION: Reservations must be cancelled twenty-four (24 hours), hotel time, prior to the arrival date in order to avoid a one (1) night full room cancellation fee. All Seasons Inn & Suites is not responsible for weather conditions or personal emergencies. If reservations are cancelled less than 24 hours before the arrival date, your credit card will be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged.
NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
GROUP RESERVATIONS: Large group/Block reservations must be cancelled one (1) week prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved.
RIGHT TO REFUSE SERVICE: All Seasons Inn & Suites is privately owned and operated. We reserve the right to refuse service to anyone for any reason (s) that does not violate Federal or State laws. Although we strive to provide safe and secure accommodations, we will not be responsible for accidents or injury to guests or loss of valuables of any kind. We also reserve the right to charge for theft, damage, smoking, excessive cleaning, undeclared pet/pet damage fees and evict violators of policies without refund. Guests who cannot behave will not be allowed to stay.
DO-NOT DISTURB: doc/donotdisturbpolicy/revised2010
Although our Housekeeping Staff will honor one day of a guest’s placement of a “DO NOT DISTURB” sign, the Housekeeping Staff is required to enter the room on subsequent days (during each 24 hour period) to clean the room, check for safety, and verify the condition of the room. It is important to maintain the cleanliness of each room at all times so that dirt and stains are addressed as soon as possible, water spots/soap scum does not build up in the showers, and every guest has a clean and safe room. We apologize for any inconvenience. Please contact Front Desk if you are a “Day Sleeper”, are in the room due to illness, or need a late check-out.
LINEN CHANGING: doc/linenchangingpolicy/revised2010
Your comfort is very important to us. Our Housekeepers want to do their very best for you. For guests staying multiples nights, bed linen is changed on a rotation schedule. Cases changed the first night, entire bed linen the second night, and then repeated. Used towels are exchanged for fresh towels daily. If too many personal items left on a bed prohibit the Housekeepers from changing your linen, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
2012 LOST & FOUND LOST:
If you discover that you have left behind something of value to you, please call us immediately and we will try to assist you in locating your lost item.
FOUND:
All Seasons Inn & Suites is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has found.
RETURN:
We would be happy to return your lost item(s) to you by United States Postal Service. Sorry, no UPS or FED EX deliveries. Your credit card will be charged postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. All Seasons Inn & Suites is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777 .
UNCLAIMED ITEMS/NO CONTACT: Items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by All Seasons Inn & Suites.