HOTEL POLICIES
SMOKE FREE POLICY: doc:Smokefreepolicy/2011
All Seasons Inn & Suites is dedicated to providing a healthy, comfortable, and productive work environment for our Guests and employees. The All Seasons Inn & Suites does not allow smoking in the building and all guest rooms are designated non-smoking accommodations. The Smoke-Free policy also allows All Seasons Inn & Suites to better accommodate the increasing numbers of Guests who request non-smoking hotel rooms. The only way to provide this environment for Guests is to not allow smoking within the hotel. Guests are reminded of the Smoke-Free policy upon booking and check-in. If it is determined that a guest has smoked in a room, a minimum $200.00 room recovery fee will be charged to cover the costs of cleaning and restoring the room to a smoke-free condition. Although smoking is not permitted by guests within the hotel building, guests who smoke are permitted to do so outside the building, 50 feet from any entrance, a/c unit, or window. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.
NO-COOKING: doc/cooking policy/revised2011
The safety of our guests, staff, and this facility is extremely important to us. All Seasons Inn & Suites does not allow cooking in our rooms at any time. The use of hot plates, crock pots, toaster ovens, water heaters, etc. is strictly prohibited. A minimum fee of $200.00 will be charged for cooking in a room. A microwave is available for all guests to use in our breakfast area. The breakfast area is available twenty-four (24) hours. Coffee is also available twenty-four (24) hours in the breakfast area. Please contact us directly if you have any questions.
RESERVATION & CANCELLATION POLICY:doc:CancellationPolicy/Revised 05/10
GUARANTEED RESERVATIONS: Rooms held with a credit card will be guaranteed for the scheduled arrival date up to Check-out time (11:00 a.m.) the following morning. All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.
DIRECT BILL RESERVATIONS: Reservations must be cancelled twenty-four (24 hours), hotel time, prior to arrival date in order to avoid a one (1) night full room charge, plus tax. All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.
CANCELLATION: Reservations must be cancelled twenty-four (24 hours), hotel time, prior to the arrival date in order to avoid a one (1) night full room cancellation fee. All Seasons Inn & Suites is not responsible for weather conditions or personal emergencies. If reservations are cancelled less than 24 hours before the arrival date, your credit card will be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged.
NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
GROUP RESERVATIONS: Large group/Block reservations must be cancelled one (1) week prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved.
RIGHT TO REFUSE SERVICE: All Seasons Inn & Suites is privately owned and operated. We reserve the right to refuse service to anyone for any reason (s) that does not violate Federal or State laws. Although we strive to provide safe and secure accommodations, we will not be responsible for accidents or injury to guests or loss of valuables of any kind. We also reserve the right to charge for theft, damage, smoking, excessive cleaning, undeclared pet/pet damage fees and evict violators of policies without refund. Guests who cannot behave will not be allowed to stay.
DO-NOT DISTURB: doc/donotdisturbpolicy/revised2010
Although our Housekeeping Staff will honor one day of a guest’s placement of a “DO NOT DISTURB” sign, the Housekeeping Staff is required to enter the room on subsequent days (during each 24 hour period) to clean the room, check for safety, and verify the condition of the room. It is important to maintain the cleanliness of each room at all times so that dirt and stains are addressed as soon as possible, water spots/soap scum does not build up in the showers, and every guest has a clean and safe room. We apologize for any inconvenience. Please contact Front Desk if you are a “Day Sleeper”, are in the room due to illness, or need a late check-out.
LINEN CHANGING: doc/linenchangingpolicy/revised2010
Your comfort is very important to us. Our Housekeepers want to do their very best for you. For guests staying multiples nights, bed linen is changed on a rotation schedule. Cases changed the first night, entire bed linen the second night, and then repeated. Used towels are exchanged for fresh towels daily. If too many personal items left on a bed prohibit the Housekeepers from changing your linen, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND: doc: Lost & Found 2007/Revised 05/2010
If you discover that you have left behind something of value to you, please call us immediately and we will assist you in locating your lost item. All Seasons Inn & Suites is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has been left. After that time, unclaimed items are thrown away, given to local organizations, or disposed of accordingly by the owners of the All Seasons Inn & Suites. We would be happy to return your lost item (s) to you by United States Postal Service. Sorry, no UPS or FED EX deliveries. Your credit card will be charged postage and a $5.00 handling fee and a receipt will be mailed to you. All Seasons Inn & Suites is not responsible for any item lost or misdirected during shipment by the United States Postal Service(USPS). Please contact the USPS Customer Service Department at 1-800-275-8777
PET POLICY: doc/Pet Policy/Revised 5/11/09
At All Seasons Inn & Suites, we understand that your pet is a part of your family. The following Rules and Conditions have been established to encourage responsible pet ownership and to ensure that all of our guests enjoy their visit with us.
· The pet(s) must pose no threat to guests or hotel staff.
· Pet(s)may not be left unattended at any time. The owner of the pet is liable for the
health, safety, and welfare of their pets at all times. Owners may be
assessed a $100.00 fee for unattended pet(s).
· There is a $10.00 PET FEE charge per pet, per stay.
· Each pet must be declared during guest registration. There is a $100.00 fine
for each undeclared pet.
· The PET FEE charge will appear as an additional charge to your room upon
Check-out.
· No more than two domestic pets are permitted in any guestroom.
· Guests with pets must provide a valid credit card at Check-in. Any damage
caused by pets must be reported to management immediately so proper action
can be taken to avoid inconvenience to other guests. The pet owner is liable for
any damage or injury caused by pets. Upon your departure, housekeeping will
inspect the room for any damages. Any damages to the hotel property caused
by your pet(s) will be charged to your credit card. By signing this pet policy, you
authorize us to make charges to your credit card in the event that your pet is
responsible for damages during your stay. Additional charges assessed for
damages may be posted following check-out.
· For the safety of all guests, staff, and other pet owners, all pets must be in good
health and up to date on all vaccinations (including rabies), house-trained, clean,
and free of any parasites such as ticks or fleas.
· Pet(s) must be on a leash or their kennel and in full control while in any public or
common place within the hotel or on hotel grounds.
· Pets are not permitted in the breakfast area, meeting room, or hot tub area.
(ARM 37.110.232)
· Pets are not allowed directly on furniture or beds. Please ask the Front Desk for
pet sheets/covers.
· For the comfort of all of our guests, pets must be kept quiet.
· Please be respectful of our other guests and clean up after your pet on the hotel
grounds.
· Please do not bathe your pet in the bathtub or sink. If your pet is dirty, please
contact the Front Desk staff for information on local grooming services.
· You accept full responsibility for any and all liability, claims, losses, costs, and
expenses (including attorney’s fee) for personal injury or property damage caused
by your pet, and agree to make reimbursement for such damages on demand.
You also agree to indemnify, hold harmless, and defend the All Seasons Inn and
Suites, its owners, agents, and employees from any and all liability, claims,
losses, costs, and expenses, (including reasonable attorney’s fees) arising out of or
relating to any claim for personal injury or property damage caused by your pet.
All Seasons Inn & Suites is dedicated to providing a healthy, comfortable, and productive work environment for our Guests and employees. The All Seasons Inn & Suites does not allow smoking in the building and all guest rooms are designated non-smoking accommodations. The Smoke-Free policy also allows All Seasons Inn & Suites to better accommodate the increasing numbers of Guests who request non-smoking hotel rooms. The only way to provide this environment for Guests is to not allow smoking within the hotel. Guests are reminded of the Smoke-Free policy upon booking and check-in. If it is determined that a guest has smoked in a room, a minimum $200.00 room recovery fee will be charged to cover the costs of cleaning and restoring the room to a smoke-free condition. Although smoking is not permitted by guests within the hotel building, guests who smoke are permitted to do so outside the building, 50 feet from any entrance, a/c unit, or window. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.
NO-COOKING: doc/cooking policy/revised2011
The safety of our guests, staff, and this facility is extremely important to us. All Seasons Inn & Suites does not allow cooking in our rooms at any time. The use of hot plates, crock pots, toaster ovens, water heaters, etc. is strictly prohibited. A minimum fee of $200.00 will be charged for cooking in a room. A microwave is available for all guests to use in our breakfast area. The breakfast area is available twenty-four (24) hours. Coffee is also available twenty-four (24) hours in the breakfast area. Please contact us directly if you have any questions.
RESERVATION & CANCELLATION POLICY:doc:CancellationPolicy/Revised 05/10
GUARANTEED RESERVATIONS: Rooms held with a credit card will be guaranteed for the scheduled arrival date up to Check-out time (11:00 a.m.) the following morning. All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.
DIRECT BILL RESERVATIONS: Reservations must be cancelled twenty-four (24 hours), hotel time, prior to arrival date in order to avoid a one (1) night full room charge, plus tax. All Seasons Inn & Suites is not responsible for weather conditions, personal emergencies, or schedule changes.
CANCELLATION: Reservations must be cancelled twenty-four (24 hours), hotel time, prior to the arrival date in order to avoid a one (1) night full room cancellation fee. All Seasons Inn & Suites is not responsible for weather conditions or personal emergencies. If reservations are cancelled less than 24 hours before the arrival date, your credit card will be charged the full room charge plus taxes. If you are staying more than one (1) night, only the first night and taxes will be charged.
NO SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
GROUP RESERVATIONS: Large group/Block reservations must be cancelled one (1) week prior to arrival date. Reservations cancelled after that date may be charged one (1) full room charge plus tax for each room reserved.
RIGHT TO REFUSE SERVICE: All Seasons Inn & Suites is privately owned and operated. We reserve the right to refuse service to anyone for any reason (s) that does not violate Federal or State laws. Although we strive to provide safe and secure accommodations, we will not be responsible for accidents or injury to guests or loss of valuables of any kind. We also reserve the right to charge for theft, damage, smoking, excessive cleaning, undeclared pet/pet damage fees and evict violators of policies without refund. Guests who cannot behave will not be allowed to stay.
DO-NOT DISTURB: doc/donotdisturbpolicy/revised2010
Although our Housekeeping Staff will honor one day of a guest’s placement of a “DO NOT DISTURB” sign, the Housekeeping Staff is required to enter the room on subsequent days (during each 24 hour period) to clean the room, check for safety, and verify the condition of the room. It is important to maintain the cleanliness of each room at all times so that dirt and stains are addressed as soon as possible, water spots/soap scum does not build up in the showers, and every guest has a clean and safe room. We apologize for any inconvenience. Please contact Front Desk if you are a “Day Sleeper”, are in the room due to illness, or need a late check-out.
LINEN CHANGING: doc/linenchangingpolicy/revised2010
Your comfort is very important to us. Our Housekeepers want to do their very best for you. For guests staying multiples nights, bed linen is changed on a rotation schedule. Cases changed the first night, entire bed linen the second night, and then repeated. Used towels are exchanged for fresh towels daily. If too many personal items left on a bed prohibit the Housekeepers from changing your linen, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND: doc: Lost & Found 2007/Revised 05/2010
If you discover that you have left behind something of value to you, please call us immediately and we will assist you in locating your lost item. All Seasons Inn & Suites is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Reasonable effort will be made to notify the guest that an item has been left. After that time, unclaimed items are thrown away, given to local organizations, or disposed of accordingly by the owners of the All Seasons Inn & Suites. We would be happy to return your lost item (s) to you by United States Postal Service. Sorry, no UPS or FED EX deliveries. Your credit card will be charged postage and a $5.00 handling fee and a receipt will be mailed to you. All Seasons Inn & Suites is not responsible for any item lost or misdirected during shipment by the United States Postal Service(USPS). Please contact the USPS Customer Service Department at 1-800-275-8777
PET POLICY: doc/Pet Policy/Revised 5/11/09
At All Seasons Inn & Suites, we understand that your pet is a part of your family. The following Rules and Conditions have been established to encourage responsible pet ownership and to ensure that all of our guests enjoy their visit with us.
· The pet(s) must pose no threat to guests or hotel staff.
· Pet(s)may not be left unattended at any time. The owner of the pet is liable for the
health, safety, and welfare of their pets at all times. Owners may be
assessed a $100.00 fee for unattended pet(s).
· There is a $10.00 PET FEE charge per pet, per stay.
· Each pet must be declared during guest registration. There is a $100.00 fine
for each undeclared pet.
· The PET FEE charge will appear as an additional charge to your room upon
Check-out.
· No more than two domestic pets are permitted in any guestroom.
· Guests with pets must provide a valid credit card at Check-in. Any damage
caused by pets must be reported to management immediately so proper action
can be taken to avoid inconvenience to other guests. The pet owner is liable for
any damage or injury caused by pets. Upon your departure, housekeeping will
inspect the room for any damages. Any damages to the hotel property caused
by your pet(s) will be charged to your credit card. By signing this pet policy, you
authorize us to make charges to your credit card in the event that your pet is
responsible for damages during your stay. Additional charges assessed for
damages may be posted following check-out.
· For the safety of all guests, staff, and other pet owners, all pets must be in good
health and up to date on all vaccinations (including rabies), house-trained, clean,
and free of any parasites such as ticks or fleas.
· Pet(s) must be on a leash or their kennel and in full control while in any public or
common place within the hotel or on hotel grounds.
· Pets are not permitted in the breakfast area, meeting room, or hot tub area.
(ARM 37.110.232)
· Pets are not allowed directly on furniture or beds. Please ask the Front Desk for
pet sheets/covers.
· For the comfort of all of our guests, pets must be kept quiet.
· Please be respectful of our other guests and clean up after your pet on the hotel
grounds.
· Please do not bathe your pet in the bathtub or sink. If your pet is dirty, please
contact the Front Desk staff for information on local grooming services.
· You accept full responsibility for any and all liability, claims, losses, costs, and
expenses (including attorney’s fee) for personal injury or property damage caused
by your pet, and agree to make reimbursement for such damages on demand.
You also agree to indemnify, hold harmless, and defend the All Seasons Inn and
Suites, its owners, agents, and employees from any and all liability, claims,
losses, costs, and expenses, (including reasonable attorney’s fees) arising out of or
relating to any claim for personal injury or property damage caused by your pet.